Can't say enough great thing about this dealership. Our trade experience was textbook. From the first call, Hannah was awesome. Excellent trade value and a killer price on our new Melbourne Prestige. We closed in 3 days with ZERO drama. What a wonder transaction. With all the problems buyers are having with dealers across this country...you need to try these folks out. We had several issues after purchase and every one was handled promptly and... professionally. They do what they say they will do and it was so wonderful to know how much our business was appreciated. So nice and comforting to know, as we travel this country, there's such a massive network with this company in so many states that will be there if we need them. What a huge and customer oriented group. They've re-written the book on RV sales.read more
I had a VERY bad water leak at my hot water manifold. Was getting ready to head home. Called in the morning and Carl worked me in same day. Replaced my manifold and other valves and washers. Save our vacation. Able to continue our 3 week trip. I highly recommend RV One Jacksonville.
We could not have had a better experience. Our sales person Autumn was fantastic! The whole staff from GM to service guys and everyone in between knows how to take care of customers. This is the place to visit if you're in the market!
We enjoyed working with Kelly!! Amazing customer service. She was patient with us, and answered all our questions.The Financing process was easy and smooth.
Kelly was a great help with making this happen. And if I buy another motor home it will be the Kelly and RV one.
A great dealer conducting excellent Airstream corrective maintenance. Mark successfully isolated trouble grounds in our 12v electrical system and corrected the problem in about 5 hours! Our service advisor, Carl, scheduled our appointment immediately within the next week. I can only say positive things about this dealer!
Kyle's the guy to ask for!
RV One has always been there for us when we need quick and reliable service. The world has changed so quick has a whole new meaning, lol.Thank you for all you have done to get our RV's back on the road.Thank you so muchMatthew and Melissa Clark @ Florida Retreat
If and when we upgrade our RV we will buy it from this dealership, they are amazing.
We were hinking of buying a camper but had no idea where to start . Stoped in and Mike was super helpful. We weren't ready to buy today but but he was still so informative and helpful. Highly recommend seeing Mike
Service dept Mike was unbelievable. We were traveling Boston to Saint Pete and the AC conked out close to Jacksonville. Mike was all backed up but made room for us to take a look inside the cover, cleared the debris and it’s running very smoothly now. Outstanding communications, service, and follow up. Wish he were my service mate in New England.
Great people and great service, they really make your RV experience rewarding, not something you find much of anymore
Weider de Souza
Very friendly and professional staff. In particular Michael who is one of the sales representatives showed me a couple RVs with exceptional professionalism. Definitely recommend interested in purchasing their next RV or camper.
Talk about a great place to conduct business! Even though there was nothing finalized today, every team member I came into contact with, assured me that they wanted us to make the right decision. Such personable and kind staff, not being bum-rushed upon arrival was a breath of fresh air. Saturdays and Sundays there is a different vendor of the month, with complimentary treats for customers, a bouncy house to entertain the kids, and complementary... water as well as a Starbucks machine!!read more
I usually never write a review unless I have a extremely bad or very good experience. I’m writing this review to let everyone know how great my “non purchase experience was” I was supposed to buy an RV from RV One Jacksonville. The deal was done…my draft from my bank was being finalized. Hannah and Reena did a very thorough inspection and upon that found a defect that would’ve taken a long time to fix. Knowing it would effect the deal they were... still honest and transparent to make me aware. I didn’t want to wait so I purchased at one of their sister stores. However I will always give them the opportunity to do business in the future because of their honesty and transparency!!!read more
Nick is the best. He knows the products and cares about the folks who are buying. Couldn't ask for better service.
Delivered a new unit here.
Ashley was great and listen to what I was looking for and hit it right on!
Mihela was an amazing worker and made sure I was tooken care of
Douglas Shamlin is the man to see. We spent several hours with him and the experience was very pleasurable. Douglas was very friendly, knowledgeable and patient. Although we didn't buy when we were there when we are ready we will buy from him.Thanks Douglas for an awesome experience.
A huge thanks to Nick for his help with the RV Complete app. One of the features wasn’t working correctly for us on our end and Nick was relentless in his pursuit to coordinate with all the stakeholders in the chain to ensure the issue was resolved. Thank you Nick!
I give RV One Superstore on Merrill Road an A+!!!The whole sales and service crew are awesome!Bruce and Andre in service get A+ for their caring for each customer’s needs.Andre gave us the tour of our new camper and Bruce made sure we had the hitch and brake system ready for installation on our pickup day.Ashley sold us our new RV. Our FIRST RV ever. She is wonderful to work with and makes sure to give each customer the personalized... service. Answering basic to hard questions, she can do it all.The financing was super easy and everyone has a smile and are truly caring for whomever walks in.Overall as a first time RV owner my wife and I couldn’t be more pleased with this dealership.read more
Excellent place to deliver to. The staff was super friendly and was a pleasure doing business with. Thank you!
Polite customer service. Michael was great 👍
Nice set up, no pressure. Will go back to test drive soon.
I had the pleasure of getting my RV (Class C) repaired here. I was traveling and had a minor accident and needed to have it fixed to continue my trip. Bruce in the Service department was a huge help. He got it evaluated and got the rv in quickly, and the repairs were done quicker than expected. And it looks better than before the accident! I highly recommend them for any work you may need done and definitely go check their inventory if you are... wanting to purchase an RV. They have some gorgeous campers and RVs.read more
The whole experience was AWESOME, no pushy sales, were shown several before actually finding one we loved....the whole process was outstanding and easy. Questions were asked and answered without hesitation. AGAIN NO PUSHYNESS.....I would SOOOOO recommend....ask for Mike, Matt and Derrick
Nice place with very friendly people.. made me feel almost like home..
We had an awesome experience at RV One in Jacksonville. Everyone we dealt with at this store were great from sales, finance, management, and service. Our salesman Stephen was great to work with and made the process as smooth as possible and got things done for us ASAP. Strongly recommend Stephen and everyone else from RV One. For sure go here when looking to purchase!
RV One made our 1st time RV purchase a pleasurable experience. Our salesman Nick was very helpful, knowledgeable & most of all not pushy. Poor guy was lighting up a 44 foot 5th wheel in the dark for us to see, including opening awnings etc all for us to not buy anything that night or even that month. We went to several dealers & none welcomed us like RV One. The others treated us like we needed them. RV One treated us like They Needed Us! The... finance department was not intimidating or persuading you into anything you didn’t want. The manager makes it a point to go out of his way to meet & greet you as well as ask for your feedback on how they are doing. The guys in the back behind the scenes installed our 21K pound Demco 5th wheel hitch as professional as it gets. They also showed us things about our RV that sales didn’t even know because they work on all sorts of campers.All in all I give em 10 stars if I could & when we upgrade we’ll be going back.read more
Ashley, Matt and Derek were AWESOME to work with! They were knowledgeable and truly listened in regards to needs and budgeting… NO high pressure selling! I highly recommend them!!’
I can't speak to the other employees that work here, but highly recommend Nick Harker if you're in the market for a camper. After high pressure sales tactics at other dealerships in Jacksonville, dealing with Nick was a breath of fresh air. He was knowledgeable, friendly, and not pushy/high pressure. He genuinely wanted us to find the camper we were looking for within our budget. I highly recommend contacting Nick if you're in the market for an... RV !read more
Nick was awesome! Very knowledgeable and friendly. He greeted us right away and was able to answer all of our questions.
We pulled into RV One yesterday evening after having a less than pleasant experience at another dealership. When we walked in, we immediately knew we stepped into the place we wanted to purchase our first RV. Every employee we encountered was both friendly and helpful. They made the whole process simple, quick, and informative. Less than 24 hours later, we are already driving to our first campsite! We will definitely be coming back to RV One for... all future RV purchases.read more
I heard about this place from a friend of mine in Georgia and had to check it out. When I got there I was welcomed by all the inventory they have out on the lot and there is a lot to look at. When I walked inside, a gentleman by the name of Nick approached me and asked if I needed any help and I said yes. Once I started telling him what I looked for/ wanted in a camper, he immediately started naming different brands, different floor plans,... different lengths and which ones were within budget. Very knowledgeable about the products he has available and his customer service was absolutely amazing!! Needless to say I definitely will be telling anyone who wants a camper to go see Nick at RV One in Jacksonville Florida for all their camper needs !!read more
Ask for Douglas! He is wonderful to work with!
We purchased our first RV from an RV One store in North Carolina and had an amazing experience, but have since moved to Florida. Felt like serendipity that this store opened up just twenty minutes away. We stopped in because we needed to get some warranty work done, but ended up deciding to trade in our travel trailer for a Class C motorhome. Mike and his team treated us like family throughout the whole process and we couldn't be happier. ... Five stars!!read more
We stopped in, just to see what they had available. It happened to be their grand opening with about 50 people in house for the ribbon cutting. That didn't stop Steve from coming out and talking to us! Two hours later we've got a new RV! My husband and I are so pleased with the service and attention we received, we can't say enough good about it! Steve is learning, he's the first to tell you that, but you would never know unless he mentioned... it. He is friendly and knowledgeable and made the process easy and painless! Even our financing was easy! We can't wait to pick up our new RV! !read more
Great selection and super friendly and knowledgeable staff. Mike and his team were such a pleasure to work with!! Can't wait to take our new Jayco on it's maiden voyage!
Mike, the Store Manager, makes you feel like family. The entire staff is helpful and knowledgeable. There aren't pushy like other RV dealerships. They also have sister stores all over the US so its easy to get real help while traveling. I wont go anywhere else from now on.
I was met by Mike at the door and he was extremely knowledgeable and polite as was the whole staff!
Great Sales and Service!!!!
Very excited for the grand opening of this store! The RV One brand has a name for itself and I am sure this will be a fantastic location for them to showcase their service and customer friendly environment.
Best RV Store in Jacksonville! Amazing customer service. Excited for the grand opening!
Very excited to see an RVone coming to Jax… they have an incredible selection of quality brand RVs and knowledgeable service techs. Not to mention the best management in place. Go see Mike Mueller if you want the first class treatment.
Awesome place love the employees treat me well!
great company to deal with if you own an RV or looking to buy! From the Sale to Service they will treat you like family. Give them a strong look before buying else where!
Phenomenal dealership and convenient location right off 295. Everything ranging from staff, leadership, and RV selection is top of the line. Will always come to RV One just not for the product, but the family experience provided.
Very excited for the grand opening of the newest RV One dealership in Jacksonville! With the leadership of general manager Mike Mueller I would not hesitate to make a purchase. He is extremely knowledgeable and professional with motivation to make your dream become a reality.
An awesome team at Rv One Jacksonville!
By far the best dealership around for all your rv needs. Service and sales has the upmost knowledge and respect for not only their customers, but for their co-workers. Would highly recommend RV One
We shopped and shopped for the right RV. Finally found the perfect unit at RV One! The service and attention to detail were awesome. Mike and his crew are second to none. If you buy an RV from anyone else you are probably not getting the best deal. We are very happy with our new Jayco 166! Thanks RV One!!
Phenomenal customer service and this superstore very knowledgeable and helpful
Staff was friendly and knowledgeable, I look forward to making this my dealership of choice for myself, my family and friends for years to come…